Privacy Policy

Last updated: 12 October 2026

Who we are

This website is operated by Humanitarian Enhancement Aid for Resilient Transformation (HEART) (HEART), Cox's Bazar–Teknaf Highway Road, Ground Floor, House 223, North Rohomoter Bil, Ward 03, Palongkhali, Ukhiya, Cox's Bazar-4700, Bangladesh. Contact: [email protected].

Information we collect

When you use our contact, volunteer or donation pledge forms, we collect the details you provide, such as your name, email address, location and message. We do not use tracking or advertising cookies.

How we use your information

We use your information only to respond to you, process your volunteer application or donation, send receipts and, if you agree, share updates about our work. We never sell or rent your personal information.

Sensitive information and safeguarding

Any information shared with us about a person's health, protection needs or a safeguarding concern is treated as confidential. It is used only to provide support or referrals, or to handle the concern, and is shared with service providers only with consent or where the law requires it.

Photographs

Photographs on this website show HEART's activities. If you appear in a photo and would like it removed, please email us.

Keeping information safe

We take reasonable steps to protect your information and keep it only as long as needed for the purpose it was collected or as required by law.

Your choices

You can ask us to see, correct or delete the information we hold about you by emailing [email protected].

Changes

We may update this policy from time to time. The latest version will always be available on this page.